While the full extent of COVID-19's global impact is yet unknown, it's a good idea to take precautionary measures to protect yourself, your employees and your business.
It is vital to stay updated on health tips and advice from trusted organizations like the World Health Organization, Centres for Disease Control and Prevention or Public Health Emergency. Ensure you get the right information from reliable sources to avoid spreading misinformation.
While hospitals and governments work to keep people healthy and safe, many businesses like yours are continuing to provide customers with what they need during this period.
General Tips Here’s a list of best practices you can consider keeping your business running smoothly—online and offline.
01. Keep Your Business Safe Update your employees with the latest news developments and health regulations.
Create hygiene stations in the workplace and make sure your team is following protocol to keep everyone healthy.
Encourage employees to work from home if they're not feeling well, or if they travelled recently.
02. Postpone Events, Services or Appointments Be flexible with your scheduling. When possible, postpone your business offerings to a later date. If you offer customers membership plans or packages for your services, consider extending or waiving the expiration date.
03. Respond Quickly to Refunds Avoid chargebacks by handling refunds as quickly as possible. Keep in mind, the refund process differs according to your payment provider. If you have to refund customers, give them a good reason to return to your business. Offer a coupon or discount for their next purchase as compensation. Moreover, show them you value their business and their patience
04. Be Transparent Communication should be proactive now. Encourage your customers to put their trust in you. If you have a Wix site or thinking of having, here are some ways you can reach out to your customers and employees:Live chat with customers using Wix Chat or on the Wix mobile app. Keep customers updated on your events, product inventory or services. Use email marketing to let customers know about changes to your business or special offerings. Create a forum and actively respond to questions and concerns from your community. Write a blog article detailing what your business is doing to keep your customers safe. Update your followers on social media with any relevant information.
05. Update Your Site Keep your customers in the loop. Update your website and social media pages with any changes to your work hours, shipping delays or event/service cancellations. Add an FAQ section to your site to address customer concerns.
06. Modify Your Payment Options Try to limit your transactions to contactless “tap” payments, or encourage customers to pay online using their phones. If using a POS system, disable on-screen signatures. You may even want to opt for online invoicing to digitize the payment process as much as possible.
07. Get Creative Be prepared to think on your feet and work around issues as they arise. Consider workarounds, innovative solutions and be flexible so you can ensure customers will return. There is no one-size-fits-all plan. Find solutions that're right for you and your business. EVENTS Postpone your event. Unfortunately, postponing your event may be the best way to ensure you keep everyone safe. Change the date on your event page to a later date or set it to TBD.
Create clear safety guidelines for your event and share them with every attendee. Make sure these guidelines are consistent with your local health organization’s recommendations. Include reminders to wash hands, avoid unnecessary
Remember to always wash your hands as much as you can and keep a (2 meters) distance when talking with people and also I suppose most people greet others with their legs now. 😊
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